NEBOSH- Course Booking Terms and Conditions
General Terms and Conditions for NEW HSE Courses
This statement outlines the comprehensive terms and conditions that constitute the legally binding agreement between the parties. It overrides all previous discussions, correspondence, and representations made before the booking date, unless specifically agreed upon and documented in writing by both parties. These terms and conditions will be effective from the moment the booking form is submitted by the Candidate. By proceeding with a booking, the Candidate agrees to these terms and conditions.
1. Definitions
1.1. Company means NEW HSE Learning Partner, registered at Dereniowa str. 2/98 15, 02-776, Warsaw with its registered office at Grażyny str. 15/204, 02-548 Warszawa.
1.2. The Candidate means the individual or organization from whom the booking is received.
1.3. The Learner refers to the individual(s) participating in the course.
1.4. The Course refers to a singular training course or a specific series of training courses as outlined in the course brochure or proposal.
1.5. Certifying Body means NEBOSH (The National Examination Board in Occupational Safety and Health) – the awarding organisation responsible for setting assessment standards, dates, issuing qualifications, and managing examination procedures.
1.6. Booking Form means the official course registration form provided by NEW HSE, completed and submitted by the Candidate to confirm their enrolment for a course. Submitting the Booking Form constitutes acceptance of these Terms and Conditions.
2. Booking/Registration
2.1. To register for the Course, the Candidate needs to complete the “NEW HSE Company Booking Form” document and submit a non-refundable 20% advance payment for the course. Once the application is processed and the payment is finalized, the Candidate will receive confirmation of enrollment.
2.2. By submitting the booking form, the Candidate commits to paying the full course fee no later than one day before the start of the course (refer to the course dates available at www.newhse.pl).
2.3. In the case of payment by instalments, the Candidate commits to settling the full course fee no later than three months after the official end date of the course. The exact instalment schedule must be agreed in writing with NEW HSE prior to the start of the course.
2.4. By sending the booking form, the Candidate affirms that their proficiency in Polish or English (writing, reading, comprehension), depending on the course’s language of instruction, is sufficient for undertaking the course. If there are any uncertainties, please contact our office for further information. No refunds will be granted if the Candidate’s language proficiency is deemed insufficient for the course materials. Upon request, the Candidate may take the Company’s Language Skill Test and return it for review and feedback.
2.5. The data required to collect and maintain for regulatory purposes to register learners for any course and exam:
- Copy of learner’s legal photographic identification (current passport, driving licence or national identity card); You need to send a scanned or clear photo of your ID to biuro@newhse.pl We require the photo for identification purposes, as well as your full name and date of birth. (Please note that a copy of your ID will be deleted after 3 months from the completion of the course and will be stored in accordance with GDPR regulations);
- Full name and surname;
- Date of birth;
- Private contact email address (this cannot be the Learning Partner email address or a generic email address as learners’ results and most correspondence from NEBOSH is issued by email);
- Contact address, eg home and/or work postal address (not the Learning Partner or assessment venue address);
- Telephone number (where available);
3. Course and examination fee
3.1. Payments can be made either by bank transfer to the company’s account or through electronic payment available on our website. Upon receipt of the course fee, the participant will receive a confirmation and an invoice.
3.2. The total cost of the course covers:
- The delivery of the course in an online live or stationary format, led by an experienced tutor.
- Course materials, including, depending on the course, textbooks, tutor notes, session recordings (if applicable), and access to supplementary materials. Access to material files will be available until the course concludes, allowing the candidate to download them to their computer.
- The opportunity to ask questions and schedule additional sessions with a tutor after classes throughout the course duration.
- Course and exam administration services (if applicable).
- The exam cost, which will be directly paid to the relevant certifying body by the Centre (if applicable).
3.3. The total cost of the course does not include:
- For stationary courses: Accommodation/hotel, tickets/transportation to the training location, breakfast/dinner, additional lessons.
3.4. Re-sit examination fees (if applicable): The cost of re-sit exams comprises an administration fee and an examination fee. Detailed fee tables for re-sit exams, if available, can be found on the www.newhse.pl website in the section dedicated to the specific course. Exam fees and dates are set by NEBOSH and may change.
The administrative costs include, among others:
- Accepting applications for resit exams,
- Receiving and cataloguing documentation,
- Registration of Learners in the NEBOSH system,
- For OBE exams, conducting job interviews, sending exam results and receiving,
- Sending certificates.
3.5. NEBOSH requires that all assessments be successfully completed within five years from the end date of the course. It is the Learner’s responsibility to take the exam within this validity period.
3.6. NEBOSH exam costs are payable in GBP; prices in PLN are based on current exchange rates.
4. Cancellation / Refunds / Deferments
4.1. Cancellation by the Company The „Company” reserves the right to cancel any course at any time, but will make every effort to provide the client with a minimum of 7 days’ notice prior to cancellation. In the event of a course cancellation, bookings will typically be rescheduled for the next available course at the same venue, unless the candidate explicitly requests an alternative. In such a case, any fees paid will be fully refunded to the Candidate. The Company’s liability for course cancellations is expressly limited to the course fee paid.
4.2. Cancellation by the Candidate
4.2.1. Cancellation of course attendance by the Learner
- Resignation Notification: In the event that a Learner decides to resign from the NEW HSE course, they should submit an official letter or inform NEW HSE via email (biuro@newhse.pl) about their decision immediately.
- Consideration of Reasons: Upon receiving the resignation notification, NEW HSE will contact the Learner to understand the reasons for the resignation and explore whether there is a possibility to address the issues that led to this decision. If a person has a serious reason, such as illness, family emergencies, significant work-related issues, or other force majeure situations like access to the course being disrupted due to war, NEW HSE can offer them the opportunity to enroll in the next course within the calendar year.
4.2.2. Non-Attendance on the Course
- Attendance Monitoring: NEW HSE will monitor the learner’s attendance on the course. If a learner regularly does not attend classes, this will be recorded.
- Contacting the Learner: If NEW HSE notices that a learner is not attending the course or is not meeting attendance requirements, contact will be made with the learner to understand the reasons for their absence and attempt to resolve any potential issues.
- Lack of Contact with the Learner: In the case of continuous non-attendance in the course and lack of contact with the learner, NEW HSE may not admit the learner to subsequent sessions and examination (if applicable).
4.2.3. Resignation from the Course
- Notification of Decision: If a learner decides to leave the NEW HSE training before its completion, they should promptly inform NEW HSE of their decision.
- Documentation and Progress Assessment: NEW HSE may request the learner to complete relevant forms or conduct an exit interview to assess progress and understand the reasons behind the decision to resign from the Course.
4.2.4. All cancellations must be notified to the „Company” in writing.
4.2.5. If the booking is canceled by the Candidate, the „Company” reserves the right to impose cancellation fees as follows:
- Cancellations made 4 weeks prior to the start of the course, the candidate will be charged 20% of the total course fees.
- Cancellations made 3 weeks prior to the start of the course – the candidate will be charged 50% of the total course fees.
- Cancellations made less than 2 weeks prior to the course start date – 100% of the total fees, unless agreed otherwise.
4.3. Learner Replacement: In justified cases and upon written request, NEW HSE may allow the Candidate to assign a different Learner to the course, provided this is done prior to the course start date and subject to NEW HSE acceptance. This option is only valid if the replacement is confirmed in writing and any required fee is paid.
5. Limit of Liability
5.1. With the exception of liability for death or personal injury, the „Company” will only be liable for the costs of the course fee in case of any failure to meet its obligations.
5.2. NEW HSE shall not be held responsible for any errors in certificates or exam registrations resulting from incorrect data provided by the Learner in booking form, including but not limited to spelling mistakes in names or incorrect contact details. It is the Learner’s responsibility to ensure that all personal information submitted is accurate and up to date.
6. Quality
The „Company” will furnish instructors who are appropriately qualified and experienced in the relevant course subject. The „Company” will also make every reasonable effort to ensure that the course is presented and delivered in a professional, competent manner, and to a standard commensurate with the nature of the course.
7. Copyright of course material
The materials provided during the course, such as books and handout materials, are intended solely for the use of the learners. These training course materials remain the copyright of the Company and may not be reproduced, copied, sold, or distributed to any third party, either in whole or in part. Delegates are permitted to use these materials and documents for their personal use exclusively.
8. Interpretation
This agreement will be governed by and interpreted in accordance with the laws of Poland. The parties involved hereby submit to the exclusive jurisdiction of the Polish Courts.
9. Force Majeure
The „Company” will not be held responsible for refunding fees or any other penalties in the event that courses are cancelled due to circumstances beyond their control, such as war, fire, strike, lock-out, industrial action, tempest, accident, civil disturbance, or any other unforeseeable cause.
10. Company Policies
Each learner is required to read, comprehend, and adhere to the provisions outlined in the Company’s HSE, Anti-Discrimination, Equality, and Data Protection Policies.
11. Applicability of Terms and Conditions
These Terms and Conditions apply only upon successful submission of the official NEW HSE Company Booking Form available at www.newhse.pl. Completion of the form is required to finalise the registration process and for these terms to become binding.
11. Data Sharing and Data Protection
NEW HSE will process personal data in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation) from May 25, 2018, and other applicable laws. By registering for the course and signing this form, the learner grants the company permission to transfer their data (including full name, address, email address, gender, telephone contact details, date of birth, and nationality) to relevant certifying bodies (if applicable, e.g., NEBOSH, IOSH) for the purpose of registration, examination, and certification of qualifications only. The privacy statements of these certifying bodies are available on their websites. You have the right to access, rectify, delete, and withdraw your consent at any time without affecting the legality of prior processing based on consent.
NEW HSE acts as the 'Document Controller’ and the relevant certifying bodies (if applicable) as 'Document Processors’ when dealing with learners registering for the course. NEW HSE and the certifying bodies do not disclose or grant access to personal data to any third party, except as required by law or directed by the certifying body or a Regulatory Authority. For detailed information regarding GDPR, please refer to NEW HSE’s Data Protection Policy located at www.newhse.pl.
